SMS Pro™ Processes:

SMS Pro™ is a consolidated and fully integrated SMS tool designed so each reported issue is stored and managed as a work-item from user to user via the SMS Pro ™ email notifications as follows:

• Safety manager assigns issue to a department & responsible manager (Dept Head);
• Dept Head determines appropriate corrective actions and assigns them to employees with due dates;
• When corrective actions have been completed, users notify Dept Head of status change;
• Dept Head confirms satisfactory completion of corrective actions and accepts or rejects performance;
• Safety Manager is notified when all corrective actions have been completed;
• Safety Manager closes issue and set a review date.