SMS Pro™ Processes:
SMS Pro™ is a consolidated and fully integrated SMS tool designed so each reported issue is stored and managed as a work-item from user to user via the SMS Pro ™ email notifications as follows:
- Safety manager assigns issue to a department & responsible manager (Dept Head);
- Dept Head determines appropriate corrective actions and assigns them to employees with due dates;
- When corrective actions have been completed, users notify Dept Head of status change;
- Dept Head confirms satisfactory completion of corrective actions and accepts or rejects performance;
- Safety Manager is notified when all corrective actions have been completed;
- Safety Manager closes issue and set a review date.