Aviation Safety Risk Management Solution

SMS Pro's Risk Management Solution is a practical solution for aviation service providers with limited SMS budgets, but with strong risk management needs.

Risk Management Solution builds on SMS Pro's Hazard Reporting Solution. All modules in the Hazard Reporting Solution product are included in this Web-based aviation SMS software.

Risk Management Solution is an aviation safety tool kit designed for serious safety managers needing tools to save time and money managing ICAO and regional regulatory authority SMS requirements.

When you are ready to move from reactive risk management to proactive and predictive risk management, this solution is for you!

This product is strongly centered on:

  • Aviation Safety Hazard Reporting;
  • Powerful Risk Management Tools;
  • Tracking Corrective Preventive Actions;
  • Monitoring Key Performance Indicators;
  • Managing Hazard/Risk Register; and
  • Safety Trend Analysis

Risk Management Solution is designed for companies needing to "check the regulatory compliance box" and to demonstrate progress in your aviation SMS program.

Small airlines, airports, aviation maintenance organizations, FBOs and flight schools can mostly demonstrate SMS regulatory compliance using SMS Pro's Risk Management Solution. This is a user-friendly system perfect for part-time safety managers saddled with other duties.

Medium to large aviation service providers are recommended to consider the Safety-Quality Assurance Solution.

Benefits of Risk Management Solution

  • Approximately 27 aviation SMS modules
  • Best-of-class risk management workflows
  • Low-bandwidth & offline features
  • In production since January 2008
  • Highly configurable
  • Accepted by FAA, Transport Canada, EASA and most regulatory agencies

Recommended For Aviation Service Providers Needing

  • Robust, online and offline hazard reporting
  • Full featured risk management tools demonstrating competence to clients
  • Tools to conduct and document investigations
  • Ability to identify and track key performance indicators (KPIs)
  • Easy tools to generate real-time KPI trending reports
  • User-friendly external audit management
  • Solution to manage hazard register
  • Risk management software for part-time safety managers

Note: Operator should have other systems to fill regulatory compliance "gaps," such as audit management.

Included Risk Management Solution Modules

These following modules allow safety managers to easily implement and manage successful SMS programs. Safety managers don't have time to manage sophisticated programs; therefore, this system is ideal for small-to-mid-sized organizations. Full-time safety managers may be interested in the Safety-Quality Assurance Solution.

Risk Management Solution is also suitable for new safety programs that are beginning to mature into their second and third phases.

This solution can be fully implemented in your company within two weeks.

Your dedicated safety portal is ready within two days, but it may take the SMS Admin a couple weeks to:

  • Have us import your users;
  • Become familiar with the features;
  • Design an SMS induction program (Initial SMS training); and
  • Enter in policies and procedures.
My Safety Menu Item

Email Issue Reporting

Users submit hazards to an IMAP configured email address.

  • Automatically pulls report into hazard reporting framework
  • Sends email notifications to specified managers

Useful for multiple applications, ranging from safety, security and quality issues, such as customer complaints.

Executive Dashboard

Personalized dashboard allowing users to configure report layout based on their preferences.

  • Over 30 individual charts
  • Many interactive, highly visual charts
  • Drag and drop functionality
  • Each chart securely accessed based on user role

Offline Issue Reporting Options

Offline Issue Reporter allows users to create hazard reports without Internet connectivity.

  • Standard NASA ASRS reporting forms
  • Create multiple reports and submit when Internet connection is restored
  • Integrates with Vendor Management module
  • Also useful for state safety programs (SSPs)
  • Includes Captains Trip Report

Online Issue Reporting

Online Issue Reporter allows logged-in employees to report issues to management.

  • Instant feedback to user with email confirmation
  • Instant email notifications to safety teams
  • Anonymous reporting supported
  • Confidential reporting supported
  • Many industry-accepted pre-defined reporting forms
  • Accepts attachments (images, audio files, video)

Public Issue Reporting

Allows users to report hazards without having an account in safety program. Simple, easy to use. Useful for:

  • Vendors
  • Contractors
  • Affiliated airlines
  • Airport tenants
  • Customers

Risk Assessment Tool

Aviation risk assessment tool that is completely configurable for all types of operation.

  • Highly configurable
  • Automated escalation based on risk
  • Notify user in real time of go/no-go
  • PDF export
  • Historical analysis

Safety Workspace

Safety workspace is the personal workspace of each employee to manage their safety related tasks. Sections include

  • User's Reported Issues;
  • User's Assigned Issues (Dept Heads);
  • Assigned Corrective Preventive Actions (CPAs).
  • Safety Managers' Contact Details

Aviation SMS Tools Reduce Risk By Policy & Communication

Applicable Regulations

Provide employees a quick view any industry safety regulations that govern your operation. Useful to display quick references to:

  • Regulations for pilots, maintenance personnel, etc.;
  • International aviation regulations; and
  • Aircraft safety procedures.

Duties & Responsibilities

Communicate clearly to stakeholders the duties and responsibilities of key safety personnel.

  • Visible to all employees
  • Documents employee acknowledgement of their duties;
  • Allows review period to auto-expire; and
  • Duties mapped to employee roles

Organization Chart

Organization chart clearly communicating reporting lines of management structure.

  • Key component of every SMS program
  • Configurable
  • Visible to all employees

Policies & Procedures

Post and manage policies and procedures online for all employees to view. Templates available. Integrated into:

  • Non-punitive reporting policy (online hazard reporting);
  • Hazard reporting policy (online hazard reporting);
  • Classification schemes (hazard management); and
  • Risk analysis charts.

Included Risk Management Modules

Analysis of Risk Charts

Easily review classified issues and identify areas to focus risk management resources. Excellent, real-time drill-down capabilities with multiple filters that include:

  • Type of Issue charts
  • Associated Hazards charts (from hazard register)
  • Related Policies & Procedures charts
  • Root Cause charts
  • Many Key Performance Indicator (KPI) charts
  • Human Factors charts

Hazard Risk Register

Creates a hazard and risk register generated from your Operational Risk Profile.

  • Visual charts depicting top hazards
  • Displays both hazards and risks
  • Ability to elevate hazard threat based on seasonal effect
  • Export to Excel
  • Filtering and sorting

Issue Manager

  • Conduct risk assessments
  • Classify issues
  • Track corrective preventive actions
  • Conduct investigations
  • Request witness statements, and more.

Automated alerts and escalation for overdue items.

Identify and track key performance indicators.


Proactive Risk Analysis

Pro-actively identifying significant hazards must include feedback from staff and be performed regularly.

  • System description based on SHELL or 5M models
  • Integrated into Issue Manager to classify issues based on identified hazards
  • Comes with predefined Operational Risk Profile for easy starting
  • Identify and track key performance indicators (KPIs)

Included Aviation SMS Safety Assurance Modules

Gap Analysis

Conduct routine gap analysis against regulatory standards to monitor continuous improvement. Multiple industry-accepted models, including:

  • ICAO
  • FAA
  • Transport Canada
  • IS-BAO
  • State Safety Program (SSP)

KPI Trend Monitor icon KPI Trend Monitor

Easily track key performance indicator (KPI) performance and normalize data against industry statistics.

  • Quickly normalize data for comparison
  • One-click trend chart generation
  • Standard deviation and variance statisitcs
  • Normalization rate by year of operation

Predictive Analysis

Encompasses a variety of techniques to analyze current and historical facts to forecast future events.

  • View rate of change
  • Choose quick-select options
  • Filter by current, previous and future time spans
  • Enter predictions to determine rates of change

Risk Exposure

Executives gain a 30,000 foot perspective of the risk management processes.

  • Displays risk over time
  • Compare current month risk exposure to previous month
  • Filter by month, year and division
  • Useful to evaluate reporting culture

SMS Implementation Plan Manager

Plan your SMS implementation using industry approved aviation SMS implementation models, such as:

  • Transport Canada;
  • ICAO;
  • FAA; and
  • IS-BAO.

Vendor Management

Contractors must take all possible measures necessary to adhere to your safety program. Monitor risks associated with vendors and contractors. Includes:

  • Vendor ratings
  • Vendor risk management reports
  • Associate vendors with reported issues
  • Integrated with Offline Hazard Reporting
  • Document critical safety communication

Included Aviation Safety Promotion Modules

All Employee Letter

Letter to employees announcing SMS implementation details.

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

General Issue Viewer

Provide all users a glimpse into desensitized data to promote your safety culture.

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

Message Board

Communicate to users and be assured they are reading your messages!

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

SMS Induction Manager

Proves/documents employees understand their SMS roles.

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

Customize Settings

SMS Admins configure SMS Pro according to their business needs.

User Accounts

Manage user accounts and permissions for your aviation safety portal.