Ensure Timely Safety Actions with SMS Pro’s Escalation Scheduler

Safety managers often struggle to ensure department heads, who may outrank them, address corrective and preventive actions (CPAs) promptly. The Escalation Scheduler module from SMS Pro empowers safety managers at airlines, airports, and MROs to track performance and send automated escalation notices to configured email addresses, such as safety committees, when issues are neglected. Aligned with ICAO, FAA, and EASA standards, this module drives accountability, ensures compliance, and fosters a proactive safety culture.

Meet Global Regulatory Requirements

The Escalation Scheduler module supports compliance with aviation safety regulations by automating issue management and resolution:

• ICAO Annex 19 (Safety Management): Facilitates safety issue management and performance monitoring, as required for SMS implementation (Safety Management Manual, Doc 9859). Learn more at ICAO’s Safety Management page.

• FAA 14 CFR Part 5 (Safety Management Systems): Supports issue reporting and resolution, including hazard notification processes under § 5.57, for certificate holders (Part 121, 135, 21, 139), per Advisory Circular 120-92B. Explore FAA’s SMS guidance.

• EASA Regulation (EU) No 965/2012 (Air Operations): Aligns with Part-ORO requirements for issue management within SMS, supporting Regulation (EU) No 376/2014 for occurrence reporting. Visit EASA’s SMS regulations page.

Why Escalation Scheduler is Essential

This module empowers safety managers to overcome hierarchical challenges by tracking department head performance and automating escalation notices to safety committees when CPAs are delayed, ensuring timely issue resolution and compliance.

• Compliance Simplified: Automate issue escalation to meet ICAO, FAA, and EASA standards for safety accountability.

• Timely Resolution: Send automated notices to ensure CPAs are addressed promptly, reducing delays.

• Audit Readiness: Maintain detailed records of escalations and resolutions for seamless regulatory inspections.

• Strategic Oversight: Provide executives with insights into safety performance to demonstrate accountability to regulators and stakeholders.

Benefits for Safety Managers

• Empowered Accountability: Track department head performance and escalate neglected CPAs to safety committees, despite hierarchical barriers.

• Streamlined Issue Management: Automate notifications to reduce manual follow-ups and ensure timely resolutions.

• Audit Preparation: Access comprehensive escalation logs for FAA, EASA, or ICAO audits with ease.

Value for Accountable Executives

• Risk Mitigation: Timely CPA resolution reduces operational and safety risks across the organization.

• Regulatory Confidence: Meet global standards with a system designed for aviation safety compliance.

• Safety Leadership: Foster a culture of accountability with clear visibility into issue management performance.

Authoritative Resources for Safety Management

Stay informed with these regulatory resources:

• FAA Safety Management Systems Guidance – Details on 14 CFR Part 5 and issue management.

• EASA Safety Management Regulations – Overview of SMS requirements under Regulation (EU) No 376/2014.

• ICAO Safety Management Manual (Doc 9859) – Best practices for SMS and safety accountability.

Drive Accountability Today

With SMS Pro’s Escalation Scheduler, safety managers can ensure timely resolution of corrective and preventive actions by tracking performance and automating escalation notices. Trusted by aviation organizations worldwide, this module is your key to compliance, accountability, and safer operations.

• Schedule a Demo: Discover how this module strengthens your SMS program.

• Download Our Free Escalation Management Guide: Optimize your issue tracking to meet ICAO, FAA, and EASA standards.

Contact us now to enhance your safety management and achieve operational excellence.