Routine tasks should be a major source of focus for all aviation service providers. This is especially true for airports, as airport SMS programs needs many countless, routine quality tasks and routine safety tasks in order to maintain quality operations.
Why are routine tasks a source of concern? Because routine tasks are the root cause of the Human Factor Apathy and complacency. The fact is that when company personnel perform the same tasks over and over, they become “numb” and “blind” to hazards and risks. As the time period of safe operations increases in each routine task, the sense of danger decreases. This situation, of the feeling of increased safety in an environment which remains equally hazardous, is the hallmark of:
Having a security officer checklist manager is the best way to ensure consistent accountability. This security officer checklist manager allows routine tasks to be:
The checklist format of the security officer checklist is especially important because makes it difficult to not follow the checklist without lying (i.e., checking a box without actually performing the task). Also important is the web based format, as the module provides easy access by both security officers and management.
Furthermore, it automates all of the data organization that would otherwise be required in manual checklists.
Security officer checklists have wide ranging applicability, from security to quality management. It’s the kind of module that bridges the gap between safety management systems and quality management systems by:
Literally any routine task can be included as a checklist.
Creating and managing checklists is very easy:
Once checklists have been assigned, the user will receive notifications on impending checklists. After a checklist has been completed, areas of concern can be submitted as safety issues, and management can easily confirm that it is complete.