Streamline Passenger Services with SMS Pro’s Lost and Found Manager

Safety managers and accountable executives in airlines, airports, and MROs strive to ensure efficient operations while prioritizing passenger satisfaction. The Lost and Found Manager module from SMS Pro empowers aviation organizations to log, track, and resolve lost and found items, aligning with ICAO, FAA, and EASA standards for operational excellence and passenger services.

Meet Global Regulatory Requirements

The Lost and Found Manager module supports passenger service and operational standards, contributing to regulatory compliance across airlines, airports, and MROs:

• ICAO Annex 9 (Facilitation): Ensures efficient handling of passenger property to meet service standards, complementing Annex 17 (Security) for secure property management. Learn more at ICAO’s Facilitation page.

• FAA 14 CFR Part 121 and Part 139: Supports airlines (Part 121) in meeting passenger service obligations and airports (Part 139) in ensuring operational efficiency, per Advisory Circular 150/5200-31C. Explore FAA’s Airport Safety guidance and FAA’s Air Carrier Operations.

• EASA Regulation (EU) No 965/2012 (Part-CAT) and No 139/2014: Aligns with airline passenger service requirements (Part-CAT) and aerodrome operational efficiency (No 139/2014), supporting Regulation (EU) No 2018/1139 for safety management. Visit EASA’s Aerodrome Safety page.

Why Lost and Found Manager is Essential

This module streamlines lost and found processes for airlines, airports, and MROs, enhancing passenger trust and operational efficiency.

• Compliance Support: Manage lost property in line with ICAO, FAA, and EASA standards for passenger services and operations.

• Efficient Tracking: Log and track lost items in real time, whether on aircraft or at terminals, to resolve cases quickly.

• Audit Readiness: Maintain detailed records for operational audits and compliance reviews.

• Passenger Satisfaction: Improve customer experience by reuniting passengers with their belongings, boosting airline and airport reputation.

Benefits for Safety Managers

• Operational Efficiency: Streamline lost and found processes to focus on core safety and operational duties.

• Compliance Assurance: Document processes to meet FAA, EASA, or ICAO requirements for airlines and airports.

• Team Coordination: Enable staff to manage lost items effectively, reducing disruptions in high-traffic environments.

Value for Accountable Executives

• Reputation Protection: Enhance passenger trust and satisfaction, strengthening your airline or airport brand.

• Risk Mitigation: Efficient property management reduces security and operational risks.

• Cost Savings: Minimize resource waste and passenger complaints with streamlined processes.

Authoritative Resources for Passenger Services

Stay informed with these regulatory resources:

• FAA Airport Certification Guidance – Details on 14 CFR Part 139 for airports.

• FAA Air Carrier Operations – Overview of 14 CFR Part 121 for airlines.

• EASA Aerodrome and Air Operations Regulations – Requirements under Regulation (EU) No 965/2012 and No 139/2014.

• ICAO Annex 9 Facilitation Standards – Best practices for passenger property management.

Elevate Passenger Services Today

With SMS Pro’s Lost and Found Manager, airlines, airports, and MROs can enhance passenger satisfaction and operational efficiency while meeting regulatory standards. Trusted by aviation organizations worldwide, this module is your key to effective property management.

• Schedule a Demo: Discover how this module strengthens your SMS program for airlines and airports.

• Download Our Free Lost and Found Guide: Optimize your processes to meet ICAO, FAA, and EASA standards.

Contact us now to improve your lost and found management and boost passenger trust across your operations.